Shipping Info/General Policies
Shipping Information and General Policies
We currently offer UPS Ground service as our primary means of shipping your items. Shipping rates are calculated by weight of item(s) and all associated shipping materials. We calculate all shipping rates from zip code 92064.
We insure all shipments at the published carrier insurance rate. If you suspect your order has been lost in shipment please notify customer service so we can immediately start investigating the matter. UPS rarely loses shipments but hey, anything can happen. They are very easy to deal with and they always handle lost or stolen shipments in a timely manner. Razor Sharp Knives can’t replace a UPS shipment until the investigation is completed. Please allow 24 to 72 hours for processing of your order once you place it. This is mainly to screen for signs of fraud and is for your protection as well as ours. Once processing is complete your order will ship that same day if the item is in stock. If order processing is completed on the weekend or a holiday then your order will ship the next business day. If you place an order for an item that is out of stock, or place an order for multiple items that has one or more items out of stock you will be contacted. You can either wait for the items to be back in stock or cancel the order. In general we try to ship your order as quick as possible but please understand that based on workload and any other unforeseen factors delays might occur on the shipping of your order. Your understanding of this matter is greatly appreciated. We do accept international orders but please keep in mind that we will screen these orders much more because of known fraud in some countries. Since this is the case these orders might take longer to process. Sales Tax Massachusetts residents will be charged sales tax at the time of checkout. All other states are exempt from this policy. Guarantee and Return Policy We have a 90 day money back guarantee on all of our products. If you receive an item that is damaged, defective or is the wrong item you ordered simply contact customer service and we will make arrangements to have the item(s) shipped back to us at no cost to you. If an item becomes defective at anytime after you receive it and the damage wasn’t a result of your own abuse, misuse or neglect you must contact the manufacturer of the item directly. If you need assistance with finding the contact information of a particular manufacturer contact customer service and we’ll gladly assist you in finding the information you need. If you decide that the item you purchased just isn’t for you simply contact customer service within the 90 day period from which you bought the item. We will make arrangements for you to ship the item back to us at no cost to you. Please don't just send the item back to Razor Sharp Knives. You must contact customer service to obtain an RA (return authorization) number. RELEASE, ASSUMPTION OF RISK, AND WAVER OF LIABILITY AND INDEMNITY AGREEMENT We don’t accept orders from anyone less than 18 years of age. If you are under 18 and would like to place an order have a parent or guardian place the order for you. WARNING-KNIVES ARE SHARP! Razor Sharp Knives does not warrant a person may legally purchase, possess or carry any specific items offered according to federal, state or local laws. By ordering any item from Razor Sharp Knives the buyer agrees he/she is in compliance with local, state and federal laws and is legally able to purchase or possess the items they ordered. Razor Sharp Knives makes no representation or warranty, expressed or implied, as to any matter not expressly provided herein, including without limitation, the design or the fitness of the product. All claims are agreed to by the purchaser to be disputed solely with the manufacturer. By acceptance of the item(s) you ordered purchaser agrees that Razor Sharp Knives shall have no liability to purchaser or any party for any claim, loss, damage or expense arising from handling, use, displaying or storage of the product. |
